Privacy Policy

1. Introduction

Redwood Global Partners LLC, a company registered in the United Arab Emirates, trading as Gradefy ("we", "us", "our"), operates the gradefy.app website and the Gradefy review management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

• Account information (name, email address, password)
• Business profile information (business name, website URL, industry)
• Payment information (processed securely via our payment provider; we do not store card details)
• Review content submitted through the platform
• Communications you send to us (support emails, feedback)

We automatically collect certain information when you use our service:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, device type)
• Usage data (features used, actions taken within the platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related notifications
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage trends to improve user experience
• To detect, prevent, and address fraud, abuse, and technical issues

4. Data Sharing

We do not sell your personal data. We may share information with third-party service providers who perform services on our behalf (hosting, payment processing, email delivery, analytics). These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent where processing is based on consent

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS), encryption at rest, and regular security assessments.

8. Cookies

We use essential cookies to operate our service and optional analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at info@gradefy.app.